real estate Archives - REM https://realestatemagazine.ca/tag/real-estate/ Canada’s premier magazine for real estate professionals. Wed, 05 Nov 2025 16:25:34 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://realestatemagazine.ca/wp-content/uploads/2022/09/cropped-REM-Fav-32x32.png real estate Archives - REM https://realestatemagazine.ca/tag/real-estate/ 32 32 The Price Change Playbook: How top agents stay in control when listings stall https://realestatemagazine.ca/the-price-change-playbook-how-top-agents-stay-in-control-when-listings-stall/ https://realestatemagazine.ca/the-price-change-playbook-how-top-agents-stay-in-control-when-listings-stall/#respond Wed, 05 Nov 2025 10:00:44 +0000 https://realestatemagazine.ca/?p=40925 Unlock the secrets of top agents who navigate price changes with confidence and strategy. Learn how to keep control when listings stall and maintain client trust.

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When listings stall, most agents blame the market. The best ones take control.

In this episode of The Leads Are Sh*t, Andrew Fogliato and Taylor Hack break down what they call The Price Change Playbook, a system that helps agents decide when to adjust pricing, how much to move and how to communicate it without losing trust.

Here are the key takeaways from the conversation.

 

Start with data, not instinct

 

The best agents don’t guess. They gather evidence. Track showings, online impressions and market activity. Compare performance to competing listings in the same price range. When you can point to clear data, sellers see logic instead of pressure. The goal is to make the conversation about market movement, not personal opinion.

 

Make decisions using the Goldilocks Method

 

Too high, too low or just right. Keeping it that simple helps clients understand trade-offs fast. Present three clear options and explain which one aligns best with their goals. Clients make better choices when they can compare options instead of reacting to a single recommendation.

 

Time your move strategically

 

Timing affects how the market responds. A price change that goes live on Thursday or Friday catches buyers preparing for weekend showings. That’s when listings see the biggest jump in views and alerts. Smart agents plan these updates like campaigns, not random adjustments.

 

Small changes rarely matter

 

A minor reduction rarely triggers new attention. Most systems need at least a one per cent change to count as a real adjustment. Beyond that, the reduction should move the listing into a new buyer bracket. A $550,000 home dropping to $545,000 doesn’t change the audience. Moving to $535,000 might.

 

Build trust before the tough talk

 

The easiest price change conversations happen when clients already trust the plan. Set expectations during the listing presentation. Explain that pricing is a tool that can evolve with market conditions. Consistent updates keep clients informed and prevent surprises later.

 

The takeaway

 

Price changes are not failures. They are course corrections. The professionals who handle them best use data, clear communication, and timing to lead their clients through uncertainty.

The full conversation covers how to combine data, empathy and strategy to handle price adjustments with confidence and consistency. Watch or listen to the full episode:

 

Don’t miss the next episode of The Leads are Sh*t!

The leads aren’t the problem, the strategy is. Leads Are Sh*t is your weekly deep dive into smarter real estate marketing to help you attract, convert, and close more deals.

📅Live every Thursday at 2:00 PM EST. 🎥 Don’t miss out! Click here to secure your spot.

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RECO issues freeze order, proposes to revoke registration of Oakville brokerage https://realestatemagazine.ca/reco-issues-freeze-order-proposes-to-revoke-registration-of-oakville-brokerage/ https://realestatemagazine.ca/reco-issues-freeze-order-proposes-to-revoke-registration-of-oakville-brokerage/#comments Mon, 03 Nov 2025 16:20:57 +0000 https://realestatemagazine.ca/?p=40923 Ontario’s regulator is taking action against Rexig Realty Investment Group Ltd. as the province reviews audit on RECO’s conduct in the iPro scandal

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Paul Poliszot, 2021 (supplied)

 

The Real Estate Council of Ontario (RECO) has issued an order to freeze the bank accounts of Oakville, Ont.-based Rexig Realty Investment Group. The regulator has also issued a proposal to revoke the registrations of both the brokerage and Broker Paul Poliszot, the brokerage’s director and president. 

The measures, announced Oct. 30 under the Trust in Real Estate Services Act, 2002 (TRESA), are intended to protect consumer deposits. RECO says the freeze order prevents funds from being withdrawn from the brokerage’s bank accounts. It uses freeze orders “when necessary” to ensure that money held in brokerage accounts is not at risk of being misused.

Rexig, which employs 10 agents according to the regulator, remains open. RECO says the broker of record will oversee remaining transactions and facilitate the transfer of agents and active listings to other brokerages.

 

Appeal process

 

A proposal to revoke registration is issued when the Registrar believes a brokerage or registrant is not entitled to registration. The decision can be appealed within 15 days. If no appeal is filed, Rexig and Poliszot’s registrations will be terminated, and they will no longer be permitted to trade in real estate.

Poliszot did not respond to Real Estate Magazine’s request for comment.

In a 2021 interview with REM, Poliszot described his firm as working “much like a real estate investment bank,” advising smaller investors — such as medical professionals, lawyers and entrepreneurs — on building real estate portfolios.

 

Province reviewing iPro audit

 

The enforcement action comes as the Ontario government confirms it has received Dentons Canada’s audit into RECO’s handling of the iPro Realty scandal, which involved the alleged misuse of millions in trust funds. Minister Stephen Crawford has said the findings will be made public once his review is complete, though no timeline has been given.

Consumers and agents affected by the Rexig freeze order are encouraged to contact RECO.

 

Editor’s note: Realty Executives has no affiliation with Rexig Realty Investment Group Ltd. A previous reference has been removed to avoid confusion.

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Inside the quiet tech revolution: Changing how real estate closings happen in Canada https://realestatemagazine.ca/inside-the-quiet-tech-revolution-changing-how-real-estate-closings-happen-in-canada/ https://realestatemagazine.ca/inside-the-quiet-tech-revolution-changing-how-real-estate-closings-happen-in-canada/#respond Wed, 29 Oct 2025 09:00:33 +0000 https://realestatemagazine.ca/?p=40823 The post Inside the quiet tech revolution: Changing how real estate closings happen in Canada appeared first on REM.

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Every Realtor knows the moment. The paperwork is done, the buyers are anxious and everyone’s waiting for the lawyer’s call. Sometimes it comes fast. Sometimes it drags. What makes the difference often isn’t the people, it’s the process.

Across Canada, law firms are modernizing how those moments play out. A quiet technology shift is taking hold inside the legal side of real estate. It is speeding up closings, reducing errors and giving clients and agents a smoother path to the finish line.

 

The shift beneath the surface

 

For decades, most real estate law offices ran on a mix of paper files, local servers and manual data entry. Each deal meant juggling emails, forms and follow-ups across disconnected systems. That model worked until it didn’t.

Today, more than 6,000 Canadian legal professionals are using LEAP Legal Software, a cloud-based platform that brings all of those systems together. It is part of a global network of 44,000 users and over $22 billion in invoiced transactions, built to help law firms work faster, safer and with fewer moving parts.

 

How Closer in LEAP conveyancing works

 

LEAP combines case management, document storage, email organization, billing and trust accounting into one secure workspace. For real estate firms, its integration with Closer means every stage of a deal, from the Agreement of Purchase and Sale to closing, can be managed in a single workflow.

Artificial intelligence plays a practical role. LEAP’s built-in tools can extract data from scanned or annotated purchase agreements in seconds, perform remote identity verification, and connect directly to services like Lender Lawyer Connect, title insurance, and mortgage providers.

All data is stored on Canadian servers through Amazon Web Services that meet SOC 2 compliance standards. That level of security matters in a business built on client trust.

 

From chaos to clarity

 

In a traditional setup, a single mistake, such as a missing signature, an outdated form, or a misplaced file, could delay closing day.

LEAP’s system reduces that risk by keeping every document, deadline and update in one place. Automated forms and real-time synchronization mean that if one team member updates a client file, everyone sees it instantly. 

The result is a workflow that feels less like chasing details and more like guiding them. It is not flashy technology. It is an invisible infrastructure that helps a transaction move without friction.

 

Built for Canada, backed by innovation

 

LEAP operates locally through its Canadian offices in Toronto and Vancouver. Every detail, from legal forms to compliance tools, is designed for the Canadian legal system. The company invests more than $20 million annually in research and development, continuously refining the software with regular updates and user feature requests.

That combination of local knowledge and global technology has earned LEAP recognition in the 2025 Canadian Lawyer Readers’ Choice Awards for its cloud-based practice management tools.

 

Everything you need for legal conveyancing

 

When legal workflows become faster and more accurate, the impact extends beyond the law firm. Conveyancers and Realtors gain quicker updates. Clients experience fewer delays. Deals can close on time more consistently.

Open your deals with ease from start to finish using Closer in LEAP. Simply open a new real estate matter in LEAP and Closer will take it from there, as you navigate each step of the transaction. 

Complete integrated mortgage processing using Closer’s existing integrations with all title insurance providers, including FCT, Stewart Title, Chicago Title and TitlePlus to streamline title insurance orders. 

Access useful productivity and organizational features like a month and week-view calendar for upcoming key dates, dashboard widgets, mortgage and IDV (identity verification) inboxes, custom checklists, and in-file notes. Keep your LEAP matter updated with documents automatically synced with Closer. All transactions are priced at only $75/file.

Technology is not replacing the professionals behind each deal. It is supporting them and giving lawyers and their teams the systems to serve clients more efficiently and confidently.

The best technology in real estate conveyancing does not demand attention. It earns it, one smooth closing at a time.

Learn more at leaplegalsoftware.ca/companion-products/closer/.

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Revel celebrates the pulse of a brokerage https://realestatemagazine.ca/revel-celebrates-the-pulse-of-a-brokerage/ https://realestatemagazine.ca/revel-celebrates-the-pulse-of-a-brokerage/#respond Mon, 06 Oct 2025 09:00:24 +0000 https://realestatemagazine.ca/?p=40112 New program designed to create a real estate operations community

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Despite real estate market fluctuations and symptomatic doom stories, REVEL continues to invest in its people, programs and infrastructure. Most recently, REVEL announced the hiring of Valerie Simoneau, who is actively developing a new program designed to build a community of collaborative administration professionals.

Conceptualized to create an inner circle motivated to REVELutionize the backend work often assigned to hired administrators, and aptly named The Pulse to symbolize the people who are the heartbeat of every brokerage, the program is determined to give admin teams a communicative voice and platform to improve the daily procedures that are so integral to the transactional operations of real estate.

“The Pulse will directly impact our agents’ success by empowering the administrators who support them. When our operations leaders are connected, resourced, and inspired, our entire brokerage rises together,” concludes Valerie Simoneau.

The Pulse, and the community it will form, is designated for all REVEL office admins, transaction coordinators, and operational leaders who are ready to level up their systems, lead their real estate salespeople/teams with clarity, keep their agents in a constant flow of business, while building a high-performance back-end integration system that drives front-end results.  

The mission statement for The Pulse is clear – build a connected, confident, and high-performance operations culture across REVEL that powers every agent’s success, from offer to closings and beyond.

REVEL sees this movement as a foundational, educational and progressive impetus that runs parallel to the company’s impressive expansion resume, which has surpassed forty locations served in Ontario in 2025.

“Having Valerie, someone who has worked alongside and built systems for some very successful real estate teams and offices in the real estate industry, was an opportunistic option that we immediately acquired for the purpose of providing additional support to the growing admin community in our company,” explains Ryan Serravalle, founder of REVEL Realty Inc. Brokerage. 

“Our admins are the people who provide consistency on the back end, and a reliable support system that our agents and leaders are relying on more frequently, as business diversifies from one success plateau to another,” adds Nicki Serravalle, founder of REVEL Realty Inc. Brokerage.  “Valerie is experienced, knowledgeable, and a key leadership piece that will certainly integrate the best efforts of our admin personnel for the purpose of making our front end systems more efficient and beneficial to our end user clients.”

The program has already taken shape at REVEL with educational and seminar programs collated to better serve admin personnel in the company. Consolidating this community and placing value on the ongoing efforts provided by administrators is the ‘pulse’ REVEL wishes to maximize, and Valerie definitely has her finger on it.

By launching The Pulse, REVEL is making a bold investment in the heart of our business, which is our operations leaders,” adds Simoneau. “This community sets us apart as a brokerage that doesn’t just attract talent but builds sustainable, world-class teams.”

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Negotiation Intelligence: Leveraging trust in challenging markets https://realestatemagazine.ca/negotiation-intelligence-leveraging-trust-in-challenging-markets/ https://realestatemagazine.ca/negotiation-intelligence-leveraging-trust-in-challenging-markets/#respond Mon, 29 Sep 2025 09:05:07 +0000 https://realestatemagazine.ca/?p=40209 In today’s market, trust is your greatest advantage. Clients need skilled professionals who communicate clearly, act with integrity, and guide decisions with confidence and care

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Let’s be honest. As an industry, we’re facing a trust crisis. Recent regulatory failures and the lingering damage from class action lawsuits around price fixing have shaken public confidence. But even more damaging is the culture we’ve created internally, where volume, commissions, and production awards are glorified above competence, service, and advocacy.

We have, in many ways, traded trust for transactions.

The real estate industry has outsourced education to lead generation platforms, sales training companies, and technology providers. We’ve prioritized ego over empathy, speed over strategy, and influence over integrity. We’ve neglected to develop the essential professional skills agents need to genuinely serve and protect consumers.

 

Trust as your strategic advantage

 

In an era of increasing complexity, digital overload, and eroding public trust, there is one skill set that will give you a decisive advantage in real estate.

Building trust is not just a “nice to have.” It is a tangible business advantage that helps you attract more clients, get listings priced right, help buyers off the fence, and secure accepted offers. Deep trust creates the environment for clients to make the difficult decisions often required in challenging markets.

Let’s explore how to multiply this Trust Advantage to help you create a business that is as enjoyable as it is successful.

 

Why trust matters more than ever

 

Real estate decisions are complex, emotional, and consequential. Our clients are navigating uncertainty, financial pressure, and emotional stakes that go far beyond spreadsheets and sales data. They are scared, overwhelmed, and increasingly skeptical.

What they need isn’t a pitch. It’s a professional they can trust.

When deep trust is present:

  • Clients are more open to hearing the hard truths
  • They make better decisions in alignment with their long-term goals
  • They become less defensive and more collaborative
  • They respect you as a professional who has their best interest at heart

 

Trust creates a safe psychological space where people can access their best thinking, where they don’t just react emotionally but respond rationally.

This doesn’t just help your clients. It’s also how you win more business through word of mouth, loyalty, and alignment with those clients who truly value your expertise.

 

When trust is missing

 

We’ve all seen what happens when trust is low:

  • Sellers overprice and refuse to reduce, even as showings dwindle
  • Buyers back out or hesitate because they feel pushed, not advised
  • Offers fall apart because agents don’t communicate clearly or honestly
  • Clients shop around, ghosting the agents they don’t trust to guide them well

In short: deals cost more, take longer, and often die entirely.

Meanwhile, those who earn trust, the professionals who listen deeply, speak candidly, and act with competency and integrity, continue to close the right deals with the right people. Look around. The agents who have mastered this market excel at these professional skills.

 

Trust is a strategic advantage

 

Let’s be clear: trust isn’t soft. It’s not about being nice. It’s a hard skill with real-world implications. Stephen M. R. Covey captures this perfectly in his book The Speed of Trust:

“When trust is low, speed goes down and cost goes up. When trust is high, speed goes up and cost goes down.”

The agents, teams, and brokerages who invest in building high trust cultures are:

  • More efficient
  • More influential
  • More profitable
  • More future proof

It’s not just a better way to do business, it’s the only way to do business in markets that require competence and character in equal measure.

 

What is trust, really?

 

Trust is often misunderstood in real estate. Many agents think it’s about being liked, being agreeable, or not pressuring the client. But likability isn’t enough, and it can be a trap if it prevents you from speaking hard truths.

Covey differentiates between two types of trust:

  • Heart trust: integrity, honesty, motives
  • Head trust: capability, competence, results

Most Realtors focus heavily on heart trust. They want to be seen as kind, caring, approachable. But where we often fall short is in head trust. This is where professional competence becomes crucial.

 

The competency gap

 

To build trust, we must be exceptionally good at the right things. Yet many agents mistake lead generation and technology tools for skill. These are essential functions, but they are not what makes you a great Realtor in tough markets.

 

The true professional skills, the ones that earn head trust, are:

    • Strategic thinking
    • Persuasive communication
    • Market insight
    • Psychological awareness
  • Negotiation intelligence

 

These competencies help clients succeed in hard markets. They allow us to influence without coercion, advise without agenda, and build trust without performative charm.

 

The path forward

 

Rebuilding trust isn’t a branding exercise. It’s a commitment to yourself, your clients, and your profession.

The trust advantage isn’t just a concept. It’s a philosophy and a practice that asks us to:

 

  • Speak truth with courage
  • Sharpen our skills with discipline
  • Hold client wellbeing above self-interest
  • Lead with clarity, consistency, and care

 

And when we do, we don’t just get more clients; we get the right clients. We don’t just close more deals; we create outcomes that matter. And we don’t just grow our business; we elevate our profession.

 

Final word

Trust may not be flashy. It doesn’t get you viral videos or instant followers. But it builds something far more valuable: a business, and a life, built on real influence, real service, and real success.

 

That is the trust advantage. And in today’s market, it’s the only advantage that truly lasts.

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Build a real estate career without burning out https://realestatemagazine.ca/build-a-real-estate-career-without-burning-out/ https://realestatemagazine.ca/build-a-real-estate-career-without-burning-out/#respond Mon, 29 Sep 2025 09:01:57 +0000 https://realestatemagazine.ca/?p=40215 Discover how to redefine your success in real estate with unique strategies that prioritize well-being over conventional achievements. Don’t miss the insights from Braden Wheatcroft!

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Realtors often measure success in deals and awards. But too many discover that hitting those milestones comes at the expense of their health, relationships, or happiness.

That’s where Braden Wheatcroft offers a different perspective. As a broker-owner of multiple Re/Max offices on Vancouver Island and a longtime coach with Richard Robbins International, he has helped launch the careers of more than 200 agents. His message: growth is good, but only if it supports the life you want to live.

In his conversation on The Leads Are Sht Podcast*, Wheatcroft laid out frameworks and practical advice for building a sustainable business. Here are the highlights.

Want to hear the whole conversation? Scroll to the bottom for the replay.

 

Experience is about mileage, not years

 

Clients don’t care how long you’ve been licensed. They care about your actual mileage. If the average Realtor sells four homes a year and you sell 16, you’ve built four years of experience in one. Wheatcroft encourages newer agents to frame it that way with clients—it builds confidence and credibility fast.

 

The sophomore slump is real

 

Year one is often easier than year two. That’s because agents have been “pre-marketing” to their network while getting licensed. By year two, that warm list is gone. Many agents hit a wall here. The solution: put real systems in place to keep your pipeline full.

 

Leads vs. conversion

 

Wheatcroft makes it clear with his Five-Part Flywheel, which shows where businesses leak energy:

  1. Lead generation
  2. Lead conversion
  3. Client experience
  4. Transaction management
  5. Post-sale service

The goal is to track ratios at each stage and improve them over time. For example, how many leads turn into consultations? How many consultations turn into clients? How many clients actually close? Most agents never measure this and lose opportunities as a result.

 

Research vs. decision phase clients

 

Not every lead is ready to buy or sell today. Wheatcroft distinguishes between:

  • Research phase clients, who are exploring options and may be six to 24 months away.
  • Decision phase clients, who are ready to act now.

If you treat a research client like a decision client, you’ll come across pushy and tone deaf. If you treat a decision client like they’re still researching, you’ll seem aloof and inattentive. The key is to quickly identify which stage someone is in and tailor your service to match.

 

Define success on your own terms

 

Chasing bigger awards and higher deal counts won’t necessarily make you fulfilled. Wheatcroft recommends setting anti-goals: rules that protect what matters most to you.

“I want to sell 100 homes, but not at the expense of missing my kids’ sports or ignoring my health.”

His Financial Fulfillment Formula looks beyond commissions and awards:

  • Your ideal lifestyle cost
  • Your future savings goals
  • Taxes
  • Giving back
  • Your ideal business structure

This creates a target that’s about more than trophies.

 

Eliminate, automate, delegate

 

Wheatcroft’s “Breakthrough Method” helps agents buy back their time:

  1. Eliminate what doesn’t matter.
  2. Automate repetitive tasks.
  3. Delegate draining work to others.

For example, don’t load all short-form video work onto an assistant who isn’t trained for it. Instead, hire a fractional video editor who owns the process for a few hours a week.

 

The bottom line

 

Success in real estate isn’t just about how many homes you sell. It’s about building a business that lets you thrive in every area of your life. Wheatcroft’s advice is a reminder that growth without balance is just another form of burnout.

Watch the full episode of The Leads Are Sht Podcast* below for the complete conversation:

 

Don’t miss the next episode of The Leads are Sh*t!

The leads aren’t the problem, the strategy is. Leads Are Sh*t is your weekly deep dive into smarter real estate marketing to help you attract, convert, and close more deals.

📅Live every Thursday at 2:00 PM EST. 🎥 Don’t miss out! Click here to secure your spot.

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First-time buyers know what they want — but not when to buy https://realestatemagazine.ca/no-fixer-uppers-please-whats-driving-first-time-buyer-decisions/ https://realestatemagazine.ca/no-fixer-uppers-please-whats-driving-first-time-buyer-decisions/#respond Fri, 26 Sep 2025 09:05:10 +0000 https://realestatemagazine.ca/?p=40159 First-time buyers want detached, turnkey homes, but many are holding off, waiting for stability, better deals or financial help, according to a new survey

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QUICK HITS

  • Thirteen per cent of Canadian adults are working towards their first residential property purchase within the next two years; a majority of them plan to buy in the next 12 to 24 months
  • More than half (53 per cent) of first-time buyers plan to put at least 20 per cent down on their purchase; while 39 per cent will not
  • Forty one per cent of first-time buyers say they will receive financial assistance from family or friends, while 51 per cent will not
  • Single-family detached properties remain the most popular housing type among first-time buyers
  • Finding a home that is move-in ready is the most important non-price related factor for first-time buyers

Many Canadians in the market for their first home have a clear picture of what they want, and falling interest rates, rising inventory and softening prices are making it more achievable. 

Still, a recent survey from Royal LePage, conducted by research firm Burson, finds that many aren’t ready to pull the trigger just yet.

The survey found that 13 per cent of Canadian adults intend to purchase their first home within the next two years. Of those, the majority (82 per cent) are targeting a purchase timeline between 12 and 24 months, rather than the next year.

More than half (51 per cent) of first-time buyers say they are researching affordable neighbourhoods, while 49 per cent are browsing online listings. Nineteen per cent have started attending in-person showings, and another 19 per cent have contacted a real estate agent.

“Interest rates are trending lower and prices have stabilized or even softened in some markets, creating favourable conditions for long-awaited entry into home ownership,” said Phil Soper, president and CEO of Royal LePage. “Yet, hesitation remains.”

Economic uncertainty and the potential for further rate cuts are encouraging many would-be buyers to delay their entry. According to Royal LePage, 36 per cent of agents report increased first-time buyer activity this year, while 25 per cent say activity levels are unchanged.

Home prices have remained relatively flat. In Q2 2025, the national aggregate price increased 0.3 per cent year-over-year to $826,400, while quarter-over-quarter, prices fell 0.4 per cent, according to the most recent Royal LePage Home Price Update.

More than half (53 per cent) intend to make a down payment of 20 per cent or more, while 39 per cent plan to purchase with less than 20 per cent down and secure mortgage insurance.

 

Detached dream

 

Detached homes remain the preferred choice for 49 per cent of first-time buyers, despite higher prices. 

Lifestyle preferences also play a role: 42 per cent of first-time buyers say they will choose a neighbourhood based on lifestyle, even if it means a longer commute. Move-in ready homes, outdoor space and proximity to amenities remain top priorities.

To afford their first home, 60 per cent of buyers are seeking properties in more affordable areas, 40 per cent are downsizing expectations, and 39 per cent are cutting discretionary spending. Nearly 30 per cent plan to use retirement or investment savings to fund their purchase.

 

Family support, budget pressures shape buying decisions

 

Family financial support remains a key factor. While 51 per cent of prospective buyers say they will not receive any assistance, 41 per cent say they will.

Among those receiving help, 29 per cent will get a lump sum with no repayment required, 27 per cent will receive a loan, 28 per cent will have a co-signer, and 26 per cent will get help covering monthly payments.

“The gap between those who receive financial assistance and those who do not highlights the deep affordability challenges in today’s market,” said Soper.

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Reay: Why the Ontario boards’ call for Ombudsman oversight of RECO falls flat https://realestatemagazine.ca/reay-why-the-ontario-boards-call-for-ombudsman-oversight-of-reco-falls-flat/ https://realestatemagazine.ca/reay-why-the-ontario-boards-call-for-ombudsman-oversight-of-reco-falls-flat/#comments Fri, 26 Sep 2025 09:03:13 +0000 https://realestatemagazine.ca/?p=40193 OPINION: If what boards really mean is that Ontario should legislate RECO into a fully public agency subject to Ombudsman oversight, then they should say so

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Everyone has covered iPro Realty Ltd. Missing millions, frozen trust accounts, lawsuits, and a regulator that failed to catch it in time. The headlines have been relentless.

Recent public statements from association leadership have echoed this outrage, calling the scandal “deplorable” and pledging to do everything possible to prevent a repeat. In the same breath, however, those statements concede that associations lack authority to intervene directly. That contradiction, angry but powerless, deserves scrutiny.

What almost no one has covered is the irony of what followed: boards and associations rushing into the spotlight to demand change.

 

The letter

 

On Sept. 3, nine of Ontario’s largest boards joined the Ontario Real Estate Association (OREA) in a public letter calling for the Real Estate Council of Ontario (RECO) to be placed under the Ontario Ombudsman. The letter reads, “Make RECO subject to independent oversight by the Ontario Ombudsman.”

It sounds bold.

It isn’t.

The Ombudsman’s own statute is explicit. Section 14 of the Ombudsman Act bars complaints about self-regulating professions such as lawyers, doctors, or nurses. RECO is a delegated administrative authority, funded by industry but operating at arm’s length, and therefore outside its jurisdiction.

If what boards really mean is that Ontario should legislate RECO into a fully public agency subject to Ombudsman oversight, then they should say so. Instead, they imply the Ombudsman already has that power. That is not advocacy. It misstates the effect of the statute.

Which leaves two explanations:

  • Boards may not fully appreciate the limits of the Ombudsman’s role; or
  • They do, but have not been fully clear with members about what their ask really means, which is the end of self-regulation.

Either way, Realtors deserve clarity from organizations funded by their dues.

 

Compliance vs. regulation

 

This distinction matters. 

Boards enforce MLS rules and the Realtor Code. That is compliance. Compliance means setting professional standards for how members interact with one another, how listings are input and displayed, and how disputes within the membership are handled. At its best, compliance keeps the MLS orderly and the professional culture consistent. It is inward-facing, designed to manage the conduct of members within an association.

Regulation is different. Regulation belongs to the state. RECO audits trust accounts, suspends registrations, and prosecutes misconduct under TRESA. Regulation is outward-facing, with the authority to protect consumers, safeguard deposits, and impose penalties that go well beyond membership discipline. Unlike compliance, regulation carries the force of law.

The two roles are not interchangeable. A board can fine a member for breaching MLS policy, but it cannot seize a trust account or revoke a license. RECO can. A board can enforce courtesy and accuracy in listing data, but it cannot investigate fraud or order restitution to a consumer. RECO can.

Conflating the two is not advocacy, it is overreach. And if we acted outside of our competence the way boards are attempting to, they would face RECO discipline.

 

Precedent they will not say out loud

 

The ask for Ombudsman oversight is not an abstract gesture. There is precedent, and it tells us exactly what this would mean.

In British Columbia, self-regulation collapsed after a 2016 investigation into shadow flipping and assignment fraud. The provincial government acted swiftly. The Real Estate Council of B.C., once the industry’s self-regulator, was stripped of authority. Oversight was shifted to the Superintendent of Real Estate. By 2021, regulation was fully consolidated under the B.C. Financial Services Authority (BCFSA).

The industry’s self-governing experiment was over.

In Québec, the same outcome arrived earlier. In 1994, the government created the OACIQ, a statutory regulator reporting directly to the Ministry of Finance. The move followed years of concern about weak enforcement by the industry’s predecessor body, the ACAIQ. The province concluded that consumer protection required a public regulator.

These are not tweaks. They are full structural shifts away from self-regulation.

So, if Ontario boards understand these precedents, they are quietly asking to end self-regulation without saying so outright. If they do not, then they are making an ask without appreciating its true implications. Either way, Realtors are left in the dark.

 

Ontario’s pattern of failure

 

This is not the first time governance in Ontario real estate has failed the public.

RECO has long been criticized for being reactive rather than proactive: slow to audit, slow to respond to complaints, and often opaque in its processes. The iPro scandal is the latest headline, but it is not an isolated event.

Boards have their own pattern. As of September 2025, RECO’s public discipline database lists decisions involving some sitting directors of Ontario real estate boards. These are breaches of the same statute that boards now want to advise on. 

A body led in part by individuals sanctioned under the very law they seek to shape cannot credibly position itself as an authority on regulatory reform. That tension should matter to every Realtor asked to fund these advocacy efforts.

That alone should give pause before positioning boards as credible voices on regulation.

 

Authority without liability

 

Brokerages carry liability. They hold trust accounts. They manage compliance systems. They face consumers when deals collapse. Registrants carry personal liability under TRESA.

Boards carry none of that risk. They can make public statements, lobby governments, and issue demands without ever sharing the burden of liability.

That is authority without liability. It is not advocacy. If it’s anything, it’s performance without consequence.

 

Advocacy failure

 

Boards defend their role by pointing to advocacy as part of their mandate.

Sure, but advocacy without accuracy is malpractice.

If the Ombudsman cannot, under statute, take jurisdiction over RECO today, then telling the public otherwise is misleading.

If boards actually mean that self-regulation should end, then failing to tell their members directly is not transparent.

And if boards acknowledge they cannot directly intervene in the very scandal prompting these calls, then how can they claim authority in reshaping the rules of regulation itself?

Either way, Realtors are paying for advocacy that fails the test of accuracy.

 

From symptom to system

 

The Ombudsman letter is not an isolated misstep. It is a symptom of a deeper imbalance in organized real estate: boards exercise authority without liability. They lobby on regulation while carrying no regulatory risk. They control essential infrastructure while carrying no ownership duty.

If we want oversight that works, it is not enough to fix RECO. We need to fix the system that empowers boards to misstate and overreach in the first place.

 

A structural fix

 

Members fund the show, yet they never vote on the script. If boards want to call for external oversight, they should accept internal oversight first. That requires structural reform.

A share-capital model is not radical. It is alignment. It means that those who carry the liability, being registrants and brokerages, also carry the authority.

Here’s how it could work:

Shares would be issued to brokerages and individual Realtors. Votes could be capped to prevent dominance by any single firm, with limits on how many votes one shareholder can hold. Major decisions (structural mergers, policy positions, advocacy campaigns, large financial commitments) would require shareholder approval. Directors would answer to owners, not just to each other. With modern platforms, registrants could cast those votes electronically in days, faster than boards now move behind closed doors.

And we already have a precedent set.

Associations behave like corporations by outsourcing essentials into for-profit subsidiaries. MLS systems are the clearest example. Ontario’s MLS infrastructure has consolidated onto a dominant, board-controlled platform used by most Realtors in the province. The sole shareholder is one board. Other associations subscribe, but they do not govern. In corporate law, directors owe their duty to the corporation. When that corporation’s sole shareholder is one board, governance incentives align with that board. Subscriber associations are counterparties, not owners.

That matters.

Contract rights are not control rights. Advisory councils advise; they do not govern. Exiting a province-wide MLS is theoretically possible and practically punitive. The most important tool Realtors have is controlled by an entity that owes them no ownership duty and where they hold no votes.

What should be for us and by us is neither.

And yet associations still applauded this arrangement. By subscribing, they subordinated their members’ governance voice to a competitor’s corporate control. That is not collaboration. It is a surrender of member sovereignty.

A share-capital model flips the script. Instead of boards owning the corporation Realtors rely on, Realtors would own the corporation boards rely on. It makes ownership explicit. It gives Realtors direct votes on advocacy. It forces disclosure of lobbying. It requires governance frameworks to expire on a fixed cycle unless renewed. And it ensures that when boards speak, they do so with a mandate earned from those who carry the liability.

The MLS precedent proves the door is open. Essentials can be corporatized. The only unresolved question is whether Realtors will remain disenfranchised subscribers or become owners. This is the natural endpoint of trends boards themselves have set in motion.

 

Conclusion

 

There are only two explanations for the Ombudsman ask. Either boards do not fully understand the system, or they do, and are not telling members the truth. Neither is acceptable.

If Ontario is moving toward the B.C. and Québec model, then say it plainly. Admit what is really on the table. And put the people who actually carry liability at the center of the conversation.

Oversight without liability is theatre, and the play has gone on long enough.

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See the agreement RECO’s former registrar signed with iPro’s Colucci and Alves https://realestatemagazine.ca/read-the-agreement-recos-former-registrar-signed-with-ipros-colucci-and-alves/ https://realestatemagazine.ca/read-the-agreement-recos-former-registrar-signed-with-ipros-colucci-and-alves/#comments Thu, 25 Sep 2025 09:06:31 +0000 https://realestatemagazine.ca/?p=40125 Brokers exit real estate, and agree to repay $10.5-million shortfall. RECO agrees not to pursue charges or further disciplinary actions.

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The following is the text from the undertaking agreement signed on Aug. 8 by iPro Realty Ltd. principals Fedele Colucci and Rui Alves, and Joseph Richer, former Real Estate Council of Ontario registrar. The agreement is contained within RECO’s motion record filed with the Ontario Superior Court of Justice, which can be found here.

 

WHEREAS Fedele Colucci is registered as a broker under the Trust in Real Estate Services Act, 2002 is the broker of record, an officer and a shareholder of iPro Realty Ltd.;

WHEREAS Rui Alves is registered as a broker under TRESA and is an officer and a shareholder of iPro Realty Ltd.;

WHEREAS iPro Realty Ltd. is registered as a brokerage under TRESA;

WHEREAS an inspection conducted in May 2025 determined that there was a significant shortage in the Brokerage’s real estate trust account and commission trust account (The RETA and CTA) of approximately ten million five hundred thousand dollars
($10,500,000);

WHEREAS Colucci and Alves have undertaken efforts towards complete restitution;

AND WHEREAS the Brokerage has entered into an agreement wherein it will receive the sum of three million dollars ($3,000,000) from the proposed brokerage of iCloud Realty Ltd. on or before July 31, 2025;

NOW THEREFORE, in consideration of the mutual covenants and promises set out below, the Parties agree as follows:

1. Colucci, Alves, and the Brokerage each agrees and undertakes to cancel their registrations no later than August 19, 2025, by providing notice of cancellation in writing to RECO and if they fail to do so, then they each hereby direct RECO to cancel their registrations on August 20, 2025.

2. Colucci, Alves, and the Brokerage each agrees and undertakes that any monies or other Brokerage related remuneration owing, now or in the future, to Alves or Colucci shall not be paid to them, but shall instead be deposited into the Trust Accounts shortfall.

3. Colucci, Alves, and the Brokerage each agrees and undertakes to transfer all the Brokerage’s receivable funds, including direct entitlements (such as transaction remuneration share, monthly/desk fees, etc.), to the Brokerage Trust Accounts, to be applied to the Brokerage’s trust shortfalls , with the exception of amounts are identified in advance and communicated to RECO prior to payment.

4. Colucci, Alves, and the Brokerage each agrees and undertakes to immediately deposit all funds received under any agreement with iCloud Realty Ltd.to the Trust Accounts, to be applied to the Brokerage’s trust shortfalls.

5. Colucci, Alves, and the Brokerage each agrees and undertakes that all funds held at the time of execution of this Undertaking Agreement, in any financial institution accounts in the name of Hippo Holdings Corporation shall immediately be transferred to the Brokerage’s Trust Accounts, to be applied to the Brokerage’s trust shortfalls.

6. Colucci, Alves, and the Brokerage each agrees and undertakes to make best efforts to ensure that consumer deposits received in trust by the Brokerage on or after May 19, 2025 will be reserved and allocated for the transactions for which the deposits were received, and not to satisfy Brokerage obligations pertaining to earlier deposits that were misappropriated for other Brokerage business or
transactions.

7. Colucci, Alves, and the Brokerage each agrees and undertakes that they, and the person designated to act as the broker of record during the course of the Brokerage wind-up, will manage the distribution of funds from the Trust Accounts under the guidance of RECO and the Professional Liability Insurance Program administration.

8. Colucci, Alves, and the Brokerage each agrees and undertakes that any and all surplus funds remaining Trust Accounts following the closing of all pending Brokerage transactions, will be conveyed to RECO’s Professional Liability Program administration.

9. Colucci, Alves, and the Brokerage each agrees and undertakes that as of August 15, 2025 they will not receive or deposit any new consumer funds into the RETA.

10. Colucci, Alves, and the Brokerage each agrees and undertakes to terminate all client representation agreements at the earliest practicable opportunity and further agrees to facilitate the sharing or transfer of any related information or documentation with a new brokerage of the client’s choice.

11. Colucci, Alves, and the Brokerage each agrees and undertakes to provide the Registrar, no later than August 12, 2025, with:

i. a comprehensive list of all Brokerage liabilities;

ii. the May 2025 and June 2025 reconciliations of all accounts maintained by the Brokerage including accounts in the name of other entities maintained by Colucci, Alves, and the Brokerage;

iii. the May 2025 and June 2025 official financial institution statements of account for all accounts maintained by the Brokerage, including accounts in the name of other entities maintained by Colucci, Alves, and the Brokerage, including cancelled cheques;

iv. a list of all pending trades, including transactions pending completion and active representation agreements, with details regarding the timeline for concluding the trade, whether transaction completion or representation agreement termination;

v. A report detailing the total gross remuneration outstanding to each salesperson and broker within the brokerage for pending trades; and

vi. A report detailing the total gross remuneration owing to each salesperson and broker within the brokerage for completed trades.

12. Colucci, Alves, and the Brokerage each agrees and undertakes that, on or before August 11, 2025, they will hire a broker under TRESA to assume the responsibilities and obligations of the broker of record for the Brokerage to wind up the operations of the Brokerage, with the wind-up to commence no later than August 19, 2025. They further agree and undertake to hire an Ontario Certified Public Accountant , who is in good standing with CPA Ontario, to oversee and conduct the proper, effective and efficient execution of the Brokerage wind-up. They further agree that the person assuming the role of broker of record must be approved by RECO and have brokerage management
experience and the CPA Ontario member must be approved by RECO.

13. Colucci, Alves, and the Brokerage each agrees and undertakes that commencing August 27, 2025, and until the activities of the Brokerage are wound up, the Brokerage shall provide RECO delivered every Wednesday no later than 5:00 P.M. current to the previous Friday, detailing Brokerage wind-up activities completed, including, but not limited to the following information and documentation:

i. The July 2025 reconciliation of all accounts maintained by the Brokerage including accounts in the name of other entities maintained by Colucci, Alves, and the Brokerage;

ii. The July 2025 official financial institution statements of account for all accounts maintained by the Brokerage, including accounts in the name of other entities maintained by Colucci, Alves, and the Brokerage, including cancelled cheques;

iii. An updated list of all trades completed since July 31, 2025, accompanied by final trade record sheets that detail all disbursements for each trade;

iv. An updated list of all trades that failed to complete, detailing the status of any deposit funds related to the trade;

v. An updated list of representation agreements that continue to be active with the Brokerage, detailing the timeline for termination of the agreement;

vi. An updated list of all pending transactions, detailing for each transaction: the address of the property that is the subject of the trade; names of the buyer and the seller; their respective brokerages; completion date; Multiple Listing Service (MLS®) number; amount of deposit being held by the Brokerage; outstanding remuneration; transaction completion date; and the date by which any outstanding conditions are to be waived or fulfilled;

vii. For each pending transaction transferred to another brokerage, details of which brokerage, and whether the trust funds connected to that trade have been transferred from the Brokerage;

viii. The monetary quantum of liabilities for all accounts operated by the Brokerage including but limited to the RETA and CTA of the Brokerage and of iPro Realty Inc.;

ix. The sum of all funds disbursed;

x. A current financial institution statement of account for all accounts maintained by the Brokerage, including accounts in the name of other entities maintained by Colucci, Alves, and the Brokerage indicating all account activity within the reporting period; and

xi. Any other information, documentation or reports as RECO may request.

14. Colucci and Alves each agrees and undertakes to not seek, at any future time, registration under TRESA or any successor legislation, and further acknowledges, understands and agrees that:

i. The Undertaking Agreement is binding, permanent, and irrevocable;

ii. The Undertaking Agreement expressly prohibits Alves s right, eligibility and entitlement, however so arising, to registration under TRESA or any successor legislation at any future time;

iii. Colucci and Alves each expressly and irrevocably waive any and all rights, no matter howsoever arising, to seek registration under TRESA or any successor legislation; and

iv. Any future attempt to seek registration under TRESA, or any successor legislation, shall be considered a fundamental breach of the Undertaking Agreement and shall constitute valid, reasonable and sufficient grounds for refusal and/or denial of an application for registration, including, amongst other things, constituting reasonable grounds for belief that Colucci and Alves will not carry on business, under TRESA or any successor legislation, in accordance with law and with integrity and honesty.

15. Effective the date of the cancellation of their registration, neither Colucci nor Alves shall, in any manner, trade in real estate, subject to the exceptions under section 5 of TRESA, or similar provision under any successor legislation. Further, Colucci and Alves each agrees, represents and warrants that, from the date of the cancellation of their registration, neither shall act as a sole proprietor, partner, shareholder,
officer, director, branch manager, interested person or associated person of any brokerage registered under TRESA or any successor legislation, nor engage in any activity that could reasonably be interpreted as performing the functions of any of the aforementioned roles and positions.

16. Colucci and Alves and the Brokerage each agrees and undertakes to cooperate fully with any inquiry or investigation surrounding the past conduct and operation of the Brokerage, and to provide to RECO, through counsel, a full account of the financial issues affecting the Brokerage. This includes but is not limited to: identifying all investors from whom the Brokerage accepted funds, specifying the amounts
received from each investor, payments made to each investor and outstanding amounts owing to each investor; detailing the creation and use of bank accounts including accounts in the name of other entities maintained by Colucci, Alves, and the Brokerage; and describing any systems implemented in respect of the financial operations of the Brokerage.

17. In consideration of, and in reliance upon the terms of this agreement, RECO agrees and undertakes to not request of the Court that Provincial Offences Act charges be filed against Colucci and Alves and to not take any further administrative action against Colucci and Alves.

18. Colucci, Alves, and the Brokerage each acknowledges and agrees that nothing in the Undertaking Agreement restricts RECO and/or the Registrar from taking any action against Colucci and/or Alves with respect to any new conduct on unrelated matters.

19. Colucci, Alves, and the Brokerage each further agrees and undertakes to cooperate fully with RECO and any other party in all activities that support the efficient and effective wind-up of the Brokerage, for the benefit and convenience of all impacted parties.

20. Colucci, Alves, and the Brokerage each understands that the Undertaking Agreement is not confidential and information of the circumstances surrounding the Brokerage wind-up may be disclosed to the public at the sole discretion of the Registrar.

21. Colucci and Alves each agrees to not make any representations that are inconsistent with the Undertaking Agreement.

22. If any term of the Undertaking Agreement is deemed to be invalid, illegal, unenforceable or a mutual mistake, the Parties may elect to sever that term from the agreement and the remaining terms shall remain in full force and effect.

23. The Undertaking Agreement may be executed in counterparts, and a scanned or electronic copy shall constitute a valid and binding agreement between the Parties.

24. Colucci, Alves, and the Brokerage each acknowledges and agrees that each has had an opportunity to obtain independent legal advice in respect of the terms of the Undertaking Agreement, has read this agreement in its entirety, understands its contents and is signing this agreement freely and voluntarily without duress or undue influence from any person.

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‘I have never seen anything more deplorable’: Polan on RECO and iPro fallout https://realestatemagazine.ca/i-have-never-seen-anything-more-deplorable-polan-on-ipro-fallout/ https://realestatemagazine.ca/i-have-never-seen-anything-more-deplorable-polan-on-ipro-fallout/#respond Thu, 25 Sep 2025 09:04:20 +0000 https://realestatemagazine.ca/?p=40153 President Cathy Polan says OREA is not being complacent, but there are limits to what the association can do to bring justice to those affected by the iPro scandal.

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Below is a letter written by Ontario Real Estate Association (OREA) president Cathy Polan, which was sent to the association’s membership and obtained by Real Estate Magazine. 

 

I’ve been a Realtor for over 16 years, and in that time, I have never seen anything more deplorable than what I’ve seen happen with the Real Estate Council of Ontario (RECO) in the wake of the iPro Realty Ltd. scandal. Thousands of agents and consumers have been left without commissions, without deposits, and without a hope for the future.

I know you are all constantly receiving troubling information on this matter, and I am too. I am as angry and frustrated as you are. This should not have happened, and I will do everything in my power to ensure something like this never happens again.

Our members and those affected deserve to have answers and deserve retribution. OREA is having ongoing conversations with government officials and industry leaders calling for action to be taken to ensure the integrity of our industry is upheld. Though we do not have the authority to intervene directly on behalf of our members regarding this matter, we have taken every opportunity to engage RECO and the Government of Ontario in an effort to assist those affected and have to date released six public statements regarding this issue.

I want to assure you that OREA is in no way being complacent, but there are limits to what we can do. This matter is currently the subject of an ongoing police investigation, and is before the courts with an independent investigation being done by Dentons LLP, with ministerial oversight. That is why it is imperative that we let the professionals do what they need to do – in the sincere hope that justice will be done.

This situation has only further demonstrated the far-reaching impact that regulatory decisions can have on Ontario’s buyers, sellers, real estate professionals, and overall consumer confidence in the real estate market and industry. OREA will continue in our advocacy efforts with government to ensure that when it comes to ethics and consumer protections, both Realtors and Ontarians can have confidence in Ontario’s real estate market and its regulation – and we will continue to update members as we have more information to share.

I cannot undo what has been done, but moving forward, I promise to do everything I can to make sure that this never happens again.

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